Tablet and phone firmware can vary between geographical markets for a given make and model of a device. The compatibilities presented below represent the results of LAVA’s testing of North American firmware unless indicated otherwise. LAVA recommends testing before large-scale deployments to ensure successful operation.

The Samsung Tablet requires the installation of the LAVA Tablet Manager (LTM) application, which is provided to the LAVASync+ integrator. The installation process requires a brief WiFi connection for a one-time activation of the Samsung KNOX license. The KNOX license does not require an additional fee.

LAVASync+ Adapters Tested Devices List:

Note: The current list reflects updates issued from Samsung and tested by LAVA.
Model

Number

Device

Name

Screen

Size

Android

Version

Build Number Note(s)
SM-T390 Galaxy Tab Active2 8.0 7.1.1 NMF26X.T390XXU2ARB3 1,2
SM-T395 Galaxy Tab Active2 8.0 7.1.1 NMF26X.T395XXU2ARB2 1,2
SM-T820 Galaxy Tab S3 9.7 8.0.0 R16NW.T820XXU2BRJ1 3

1. The previous firmware of the Tab Active2 is not compatible due to problems with the tablet’s USB-C PD handling.

2. Only the Austrian version of the SM-T395 has been tested. Only the U.S. version of the SM-T390 has been tested.

3. The earlier firmware releases for the Tab S3 had serious issues with the USB-C PD Specification. The RJ1 update has eliminated the earlier issues and became available in November 2018. An occasional drop of USB devices has been observed during battery modulation, with an immediate recovery by the tablet. The frequency is low, typically once or twice a week.

The LTM Service has been verified in devices in the test summary with the LAVASync products as of September 2018. LAVA only has limited access to models for internal testing. A tablet integrator must perform a verification of the tablet model and build targeted for their application. LAVA will assist in the testing of other tablets provided a sample tablet is made available. The sample tablet must be delivered with the intended build already installed.

The tablet features used by the LAVA products are not universal across the Samsung Tablet line. Samsung tailors the tablet firmware to a world region or country. Tablet versions created by Samsung for mobile carriers do not behave the same as the standard products. You must verify the behavior of the model of tablet and firmware build to be used before committing to any deployment.